Frequently Asked Questions

At PEAK Sport, we stand behind all of our products. If you are not satisfied with your PEAK purchase, you can return it at any time. Customers have 30 days from the date of dispatch of their order to notify us that they wish to return the product(s) and the details of product(s). After 30 days from the date of dispatch, products are deemed as accepted by the customer.

If your purchase wasn't as described or didn't fit properly we will be happy to offer you a refund as long as the item(s) are unworn and undamaged.

Products that are to be returned are done so at the cost to the customer - unless PEAK Sport sent damaged items.

We are unable to refund the initial shipping cost of your order.

Unfortunately PEAK Sport is unable to exchange products. If you wish to exchange a product you will need to return your purchase for a refund and place a new order. It is only possible to get a refund on returns when the return is inline with our return policy.

To complete a return please send our customer service team an email with the following information:

• Your order number
  
• Name of the item that you wish to return
• Reason for return (i.e.- incorrect size)

You will then receive an email reply either approving or denying your return request. The email will include the delivery address to send your return to. 

Please note that postage costs for a return are at the expense of the customer.

Click here to contact us.

Your refund will be processed as soon as the product you have returned has been inspected by our quality assurance team and it is confirmed that it fits within our returns policy. The quality check can take up to 3 business days although generally less. Once the return has been approved it takes 1-2 business days for the refund to be made by PEAK to your payment services provider (for example your credit card supplier).

If you cannot find the answer to your question here, we recommend you email our customer service team and let them know the details of your order and/or about your open question.